Return & Exchange

1. Products sold on Eclacell.com.sg are not returnable or refundable.
2. In the event you receive a damaged/defective item, you may return the product(s) in its original condition together with its original receipt within 7 business days from delivery and obtain a refund of the price paid.
3. To initiate the return and refund process, you must inform us at eclacell@ssc.com.sg. within 7 business days from delivery with supporting evidence (picture of your item and its condition) and order number.
4. Walk in returns are not accepted at any of our stores or counters.
5. Upon receipt of the product(s) in its original condition and the proof of original receipt, and if you are entitled to a refund, we will process the calculated refund to you via your original mode of payment within 30 business days.
6. Reflection of the amount refunded in the customer’s original mode of payment is subject to the customer’s bank approval process.
7. EclaCell reserves the right of final decision if the product(s) returned is in unsatisfactory condition, or the above terms are not met.
8. If you have any questions on our return policy, please contact our Customer Service team at eclacell@ssc.com.sg and it would be our pleasure to assist you. Please provide your details, receipt number and reason for any returns within 7 business days from delivery date.